Article 1 – Parties
1.1 Seller
Seller / Company name: Duranka Teknoloji Sanayi Ticaret Ltd Şti
Adres: Cenedag Mah. Korkmaz Sk. No: 1B Derince / KOCAELI / Turkiye
Phone: 0536 622 24 12
E-mail: info@duranka.com
KEP adresi: duranka@hs01.kep.tr
MERSİS no: 0733097032400001
Vergi dairesi / no: Derince / 7330970324
Web sitesi: www.duranka.com
1.2 Buyer
The name / company name, delivery address, telephone and e-mail details entered by the buyer during the order are added to this form.
Article 2 – Subject
The subject of this agreement is to determine the rights and obligations of the parties under Consumer Protection Law No. 6502 and the Distance Contracts Regulation regarding the sale and delivery of the products, whose characteristics and sale prices are specified below, ordered electronically by the buyer from the seller’s website www.duranka.com.
Article 3 – Products, price and payment
The product name, quantity, price including VAT, shipping fee, total amount and payment method are shown in the order summary and added to this text when the order is placed.
The listed prices are sale prices including VAT. The shipping fee and any discounts are shown separately above.
Article 4 – General provisions
4.1. The buyer declares that they have read the preliminary information on the main characteristics of the products, the sale price, the payment method and delivery, and have given the necessary confirmation electronically.
4.2. Products are shipped within 1–3 business days after payment confirmation; in any case they are delivered by courier to the delivery address provided by the buyer without exceeding the legal 30-day period. The shipping fee is ₺119.00 (VAT included) and is shown separately in the order summary. Orders of ₺2,000.00 and above ship free.
4.3. The seller is obliged to deliver the product intact, complete, in accordance with the characteristics specified in the order and, where applicable, with its warranty certificate and user manual.
4.4. If it becomes impossible to supply the ordered product, the seller notifies the buyer within 3 days of learning this and refunds all payments collected within 14 days.
4.5. If, for any reason, the price of the product is not paid to the seller by the bank or payment institution that owns the card used by the buyer, the seller is released from the obligation to deliver the product.
4.6. If the shipping package is found to be damaged at delivery, the buyer should have the courier prepare a damage report before accepting the package.
Article 5 – Right of withdrawal
The buyer has the right to withdraw from the contract within 14 days of receiving the product without giving any reason and without paying any penalty. The notice of withdrawal is sent to the seller within this period in writing or on a durable medium (info@duranka.com). The buyer returns the product to the seller within 10 days of the notice of withdrawal together with its invoice and all accessories; the buyer is responsible for changes and deterioration that occur outside normal use of the product. For returns made with the contracted carrier specified by the seller, the shipping cost is borne by the seller. The seller refunds the product price and delivery costs to the buyer using the payment method used, without any charge, within 14 days of receiving the notice of withdrawal.
Article 6 – Exceptions to the right of withdrawal
Under Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for products prepared according to the buyer’s requests or personal needs, products whose protective packaging has been opened after delivery and whose return is not suitable for health and hygiene reasons, products mixed with other products after delivery, services performed instantly in electronic form and intangible goods delivered instantly (such as software licences and platform subscriptions), and services that have started with the buyer’s approval before the end of the withdrawal period. The right of withdrawal applies only to purchases made as a consumer; it does not apply to purchases made for commercial or professional purposes.
Article 7 – Warranty and defective goods
Products are guaranteed for at least 2 years. For defective products the buyer may use one of the rights listed in Article 11 of Law No. 6502: withdrawal from the contract, price reduction, free repair or replacement with a non-defective equivalent. Warranty conditions are on the Warranty, Delivery and Returns page.
Article 8 – Personal data
The buyer’s personal data is processed within the scope of the Privacy Notice (KVKK).
Article 9 – Settlement of disputes
In disputes arising from this agreement, the Consumer Arbitration Committees at the buyer’s place of residence or where the transaction was made are competent within the monetary limits announced by the Ministry of Trade, and Consumer Courts are competent for disputes exceeding these limits.
Article 10 – Entry into force
By confirming the order, the buyer declares that they have read and accepted all provisions of this agreement. The agreement was concluded electronically on the date the order was confirmed and a copy was sent to the buyer’s e-mail address. Date: 7 November 2026
Last updated: 3 November 2026